Engraved Jewelry
/ Engraved Jewelry
What’s your return policy?
We do not offer returns on personalized or custom items.
Please be sure to read the detailed description of the item you are purchasing as it gives information about the types of pieces in our SHOP and what you can expect. Unless there is an error such as wrong spelling or incorrect items, there are no refunds.
Shipping charges cannot be refunded. Returns must be in unused condition, in the state you received them, in the original box. The customer is responsible for return shipping charges. (of course, if it’s our SHOP mistake or some damage when received, we will send you a self addressed paid label so they you don’t have to pay)
Although we inspect all jewelry for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers’ negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, as our SHOP does not sell used merchandise.
shipping
As all jewelry, is made to order and can take up to 10 business days to ship.
International Shipping: An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
We recommend selecting USPS International Priority or USPS International Priority Express shipping for international orders, which includes tracking and insurance. Our store is not responsible for lost packages or uninsured packages shipped via USPS First Class.
Once your package leaves the United States, it can only be tracked electronically on the USPS website for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Switzerland. For all other countries, you will need to contact your local post office to track your package once it enters your Country.
We are not responsible for any items lost or stolen once confirmed received.
Care Instructions
We believe that taking proper care of your jewelry makes all the difference in maintaining its shimmer and glow, which is why we have the following basic jewelry care instructions to help you do just that. We hope you find them helpful.
Please understand that jewelry is delicate by nature.
There are several things that should be avoided when interacting with the jewelry. For instance, some everyday chemical combinations can be harsh on gold and silver so it is important to steer clear of them.
Remove Jewelry During Everyday Tasks – Don’t wear the jewelry while showering, washing dishes, applying perfume or doing sports. When not wearing it, store it in the box you received it in.
Cleaning products and Cosmetics can affect the surface of the bracelets, necklaces taking away from their natural gleam.
Don’t Wear Jewelry in Swimming Pools and Spas – the chlorine in the water can react with the metals found in jewelry and can affect the color and even cause structural damage.
Remove your jewelry when changing clothes or sleeping, because it can cling to fabric and possibly break or rip. You should also remove any jewelry you have on during contact sports, because hard hits can damage jewelry and also hurt you and the people involved.
Good silver will eventually tarnish, so to save time on extensive cleaning in the future, it is best to take care of it in the present.
After wearing the jewelry, we recommend wiping it with a non-abrasive jewelry polishing cloth to remove dirt and tarnish. But to fully remove tarnish and any stains on the jewelry, use silver or jewelry polish. Follow the instructions on the bottle carefully and use gloves when working with silver polish.
If you don’t find the answer to your question in the section below –do not hesitate to contact us via support@cryptodeepspace.com
